Terms & Conditions

Terms & Conditions 

 

Orders

  • 24hr delivery option -Orders placed before 2pm with cleared payment (Monday to Friday) will be sent on the same day for delivery, usually within 1-3 working days (orders placed on a Friday before 2pm ,will be delivered on the following Monday – UK only).  
  • All orders submitted online are subject to acceptance by us and may be declined either all or in part at our discretion. If an order is declined the payment submitted with the order will be refunded as soon as possible.
  • Bank Holiday orders will be sent the next working day.
  • Orders placed when there is no stock - we will contact you to offer a different flavour or to wait until we have stock, or alternatively a full refund.
  • Only persons aged 18 or over may purchase from this site.
  • We are unable to add or edit items on your order once payment has been made.
  • Ironscience uses different suppliers for raw materials subject to availability. This means products may vary in taste, texture and flavour.


Delivery

  • Free delivery on orders over £49 (UK Mainland only).
  • Reduced delivery charge for customers outside the UK.
  • Orders sent via our courier will need to be signed for. If you are not at home you will be left a calling card.
  • Ironscience.co.uk shall not be liable for any delays or failure to deliver due to mechanical or vehicle failure, weather, theft, loss or any other possible situation out of our control. We are unable to request your parcel is left in a “safe place” as a signature must be obtained for insurance purposes.


Damaged Goods

  • Goods should be inspected upon delivery, If there are any damages we need to be notified within 48 hrs of delivery in order to start any form of refund, replacement or insurance claim.
  • Damaged goods must be kept for inspection, collection or insurance claim.
  • Any spilt contents must be kept and available for collection

 

Returns & Missing products

  • If for any reason you are not satisfied with your order then you can return it to us for a refund. All items must be sealed and unused. We highly recommend using a tracked courier service.
  • If you would like to return part or all of your order, you must contact us first to notify and arrange the return.
  • If after the first few (1- 3) scoops you don’t like the taste or the way the products mix, you will receive a full refund, less costs of postage and packing which are non-refundable.
  • Other than that, refunds will be offered on a proportionate basis to reflect how much of the product has been used. This must be within reason and not less than 250g under the orignal weight. If more has been used you will not recive a refund and therefore be required to pay the delivery costs to have it sent back to you.
  • Powdered products will be weighed on return to Ironscience to establish how much has been returned.
  • Please allow at least 7 working days for your refund or exchange to be processed.
  • Please note we are unable to refund any delivery costs.
  • Refunds only apply if purchase is made directly through the Ironscience.co.uk website.
  • Refunds will only be made within 28 days from the date you received our products.
  • We would recommend you use a signed for delivery service such as Royal Mail recorded delivery, as we are not responsible for any losses which are out of our control. We are unable to refund any delivery costs.
  • All containers, bottles and any unused products need to be returned to us for a refund to apply.
  • A refund will not be available if the product has not been taken correctly as directed by the label or website.
  • A £6 administration fee applies to all refunds, but not exchanges.
  • You may ask for an exchange of product(s) instead of a refund.
  • All our sports nutrition supplements are created specifically to work alongside a healthy diet and quality training.
  • Missing products/wrong products must be reported within 7 days of the order being received - we cannot replace products reported after this time.

 

Privacy

  • We are committed to protecting your privacy. We will only use the information obtained in accordance with the data protection act 1998 and will not disclose any of the details to a third party.


Prices

  • All prices are inclusive of VAT where applicable.
  • All prices on our website are subject to change without prior notice.


Cancellation of Order

  • If our products have already left our warehouse then the customer has to return the order to ourselves for a full refund less the cost of posting the items out.


You may contact via email, by calling the Customer Services team on 0844 544 7992 (from the UK) or +44 844 544 7992 (from outside the UK) between the hours of 8.00am - 2.30pm GMT (Monday - Friday) or by writing to us at Ironscience LifestyleUnit 17 Caen ViewRushy platt industrial estSwindon SN5 8WQ. Our email is info@ironscience.co.uk

 

Coupon Codes

Please note coupon codes are valid for use on www.ironscience.co.uk only, all codes are excluded from the Gen-ProBox Range, Sale Items and Bundles. For exclusive offers on the Gen-ProBox Range and to hear about our latest sale offers please subscribe to our newsletter and follow us on social media (Facebook, Instagram and Twitter). 

Do not exceed recommended dosage. Keep food supplements out of reach of children. Food supplements must not be used as a substitute for a varied and balanced diet or a healthy lifestyle. Consult your doctor before consuming vitamins, if you are using medication, are pregnant, have a disease. or ill health.