Shipping & Returns

 

Ironscience Shipping info

IronScience knows from our experience that our service is only as strong as our couriers. We have dedicated hundreds of hours to fully track which courier and delivery service meets your needs 100%. We are confident that we can track your parcel live from dispatch to delivery, ensuring a fluid like service.

We use dpd for all deliveries and we aim to offer you the best possible delivery price.

We do not make any profit from delivery costs and only charge our customers what we are charged. Remember delivery is free when spending over £49* within the uk mainland or discounted if you are outside the uk mainland.

If for any reason our Courier should lose your parcel, we will dispatch your order to you again straight away. We want you, our customer to be confident that once you have placed your order, it will arrive trouble free and fast!

If you have questions regarding our shipping then please contact: info@ironscience.co.uk

UK Mainland £4.99 24hr Delivery or FREE next day Delivery on orders over £49

Southern Ireland £8.44 or £5.44 on orders over £49*

Please note for 24hr delivery orders made past 2pm will not be dispatched till next working day and orders placed on Fridays after 2pm will be dispatched on the Monday. Orders after 2pm on Fridays will not be dispatched until the following Monday unless on a bank holiday in which case it would be the Tuesday.

There are no deliveries on Bank holidays Saturdays or Sundays. 

International Prices

Location Cost On orders over £49 Time for delivery
Isle of Man  £14.49   £7.99  2 Days
Isles of Scilly  £14.49  £7.99  2 Days
Isle of Wight  £14.49   £7.99  2 Days
Guernsey & Jersey  £14.49   £7.99  2 Days
Luxembourg  £11.64  £5.14  2 Days
Netherlands  £8.07   £1.57  2 Days
France  £11.51   £5.01  2 Days
Germany  £8.81  £2.31  2 Days
Portugal  £19.02  £12.52  5 Days
Spain  £13.54  £7.04  4 Days
Sweden  £16.42   £9.92  5 Days
Austria  £11.37   £4.87  3 Days
Denmark  £11.35   £4.85  3 Days
Czech Republic  £10.16   £3.64  3 Days
Italy  £20.31  £13.79  4 Days
Slovakia  £16.27   £9.77  4 Days
Slovenia  £14.98  £8.48  5 Days
Hungary  £13.29   £6.79  5 Days
Croatia  £20.31   £13.81  5 Days
Estonia  £20.31  £13.81  5 Days
Bulgaria  £29.79   £23.29  5 Days
Romania  £29.79   £23.29  6 Days
Finland  £20.31   £13.81  5 Days
Poland  £9.48  £2.98  5 Days
Greece  £25.25  £18.75  6 Days
Latvia  £29.79   £23.29  5 Days
Lithuania  £26.63   £20.13  6 Days
Belgium  £8.32   £1.82  2 Days

OUTSIDE EUROPE:

Australia  £40.03 5kg Max 4-8 Working Days
Canada £55.79 25kg Max  4-8 Working Days
USA £31.34 5kg Max 4-8 Working Days

 

Delivery & Risk
We dispatch items ordered by you as they are available using DPD. The delivery charge is as set out in the deliveries section. DPD will attempt to deliver your parcel and will request a signature. If for any reason the courier cannot obtain a signature at the requested delivery address they will not leave the parcel. A card will be placed through the requested delivery address stating the destination of your parcel.

All items are packed under CCTV observation for security and training purposes.


Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.